Corstorphine Hotels Group

Terms and Conditions, Amendments & Cancellation Policy

The terms and conditions  below applies to all bookings made through the hotel website, phone or any agent

ON ARRIVAL AT THE HOTEL

On arrival at the Hotel you would need to present your ID and your booking confirmation to the reception staff.  For check-in you will be required to complete a booking form where you will register your details and provide a valid credit card for any incidental or additional costs which may occur during your stay.

We reserve the right to charge your credit/debit card for any damage done to your room during your stay or for any items that are missing when you leave.

 CHECK-IN AND CHECK-OUT

The check-in starts from 3pm until 10pm. Any late arrivals must be arranged directly by phoning the hotel.  All guests should check-out by 11am.

Early check-in is possible based on availability-charges apply

 AGE POLICY

Any person under the age of 18 must be accompanied by an adult to stay in the Hotel.

Children from 0 - 2 years old stays for free with parent in existing beds. Maximum of one child per double bed. Cot bed available upon request only.

CANCELLATION AND DEPOSIT POLICY

Single, Double and Twin: Advance Purchase - Fully pre-paid, Non-Refundable and Non-Transferable.

Triple, Quadruple and Family Suite: Deposit Policy- 50% of the total price charged on the day of booking and is non-refundable.  The remaining balance will be charged on the day of arrival.

Single, Double and Twin Room 5FREE: You may cancel free of charge until 5 days before arrival.  You will be charged the total price of the reservation if you cancel in the 5 days before arrival.  Prepayment: You will be charged a prepayment of the total price of the reservation in the 5 days before arrival.

CORONAVIRUS(COVID-19): If you`re planning on travelling, contact your insurance provider or check your insurance policy thoroughly to see how the virus could impact your cover and consult the latest coronavirus updates on the GOV.UK website.We strongly advise customers to take a travel insurance. 

 AMENDMENTS

If, after your booking has been accepted and confirmed, you wish to change any element of the booking, we shall do our utmost to satisfy your requirements provided we receive notification in writing from the person who made the booking.  However not all amendments can be guaranteed due to unavailability, short notice and advance purchase rates.

Depending on the nature of the change(s), Corstorphine Hotels Group reserve the right to make a charge if it occurs within 8 weeks of the commencement date of your stay at Corstorphine Hotels Group. 

Any additional person added to the booking will incur a charge.

SPECIAL REQUESTS

We will do our best to cater for special requests as much as we can but they cannot be guaranteed.

 PARKING

Please note that we do not provide parking facilities at the Corstorphine Lodge Hotel.  

Only street parking is available nearby. The management cannot accept responsibility for damage of any vehicles.   

Owners  park their vehicles at their own risk.

PET POLICY

No pets are allowed in the Hotel except guide dogs for any type of disabled person.

 BREAKAGES &  DAMAGES

Guests are reminded that the Corstorphine Hotels Group reserves the right to use your credit/debit card to charge you for any breakages or damages caused to any items/hotel property during your stay.

Guests losing room key will be charged a fine of £50 to cover the cost of key and lock replacement.

SMOKING POLICY

Please be aware that all areas and bedrooms are non-smoking, this policy allows us not only to meet legal requirements but also to create a comfortable environment for all our guests.  We have provided a designated smoking area with wall mounted ash tray outside the Hotel for smokers.

A fine of £200(cleaning charge) will be applied to your card for smoking in the bedroom or anywhere inside the hotel and you will be asked to leave the Hotel.

GROUPS

Group bookings for special celebrations must be made directly with the Hotel and 

guests are informed that they must abide by the hotel rules and regulations.

 ADDITIONAL INFORMATION

Please be aware that the hotel does not have lift or escalator.  Rooms on higher levels are 

only accessible by stairs, therefore if you require a room on the ground floors please specify. 

FREE WIFI available throughout the hotel.

 COMPLAINTS

Any complaints regarding your stay should be made to the Duty Manager so that it can be resolved in time.